Division Technical Service Manager
San Francisco, CA
| Employer: | Hilti North America |
Description | |
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What's the role? This position is accountable for the development of strategy, programs and personnel for Technical Service in support of overall strategic sales goals. This includes development and maintenance of training programs and presentation materials, as well as implementation of a strategic direction in concert with Lead 2030 strategy. Responsible for driving activities of the field Technical Service team and influencing Sales Management to ensure sustainable and profitable growth of Hilti Fastening & Protection specified products. Who is Hilti? Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers. What does the role involve? • Coordinate the technical activities of Field Engineers, Fire Protection Specialists and Project Managers in accordance with Lead 2030 strategies and business objectives established for the Market Organization and the company. • Develop and implement specific market and/or product-oriented programs and strategies within their market to enhance sales, meet strategic objectives, and provide more value to Hilti customers. • Establish an effective program (SMP) to maintain close contact with major, targeted Hilti customers (A&E firms, Owners, Contractors) for the purpose of developing specifier and buyer loyalty to Hilti products and services. This includes a system to identify and concentrate on high potential buying and non-buying accounts and to track progress using CRM. • Hire, develop and evaluate (PMP) and present (SMD) Technical Service personnel to ensure a high level of competence in providing technical support for the sales organization. These include, but are not limited to: • Recruiting, training, developing, evaluating, and terminating people • Strategizing, planning and implementing the HNA Technical Service teams' innovative future • Applying learned activities, implementing regional strategies, and acting..." getting things done". • Time Management - Increase the productivity of Technical Service personnel by guiding and coordinating the field activities (working together with AM on job site visits, key customer visits and Strategic Business support, etc.) and marketing activities (seminars, trade shows, inspection seminars, regional meetings, etc.) which drive our business. • Work with Corporate Product Business Units and Technical Services Department to ensure Field Engineers, Fire Protection Specialists and Project Managers are provided with timely, accurate and useful technical information and training in support of their assignments and market needs. • Serve as point of contact for all Field Engineer, Fire Protection and Project Manager software needs,including CRM and CPM tool. • Plan and conduct regular meetings/seminars which are effective in building the competence of the Technical Service team in conjunction with local sales teams. • Provide feedback as needed to product and technical departments on customer/market needs as they relate to products, software or other programs. • Assist in the annual development of Technical Service objectives including KSO and bonus plans. • Provide support for specific projects or programs as directed by the MO Director, Technical Service. • Understand Codes, Regulations and Technical Criteria pertinent to local markets, and be able to communicate related issues and opportunities with Sales Management. • Other duties as assigned. 87% of employees believe they are offered training or development to further themselves professionally What do we offer? The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skills sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate is for this particular job posting. Please be advised that a different location may result in a different range. At Hilti, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $116,000 - $138,000 with bonus at target of $17,000-$25,000 In addition to a competitive base salary and bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees. We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate." What you need is: • Bachelor's degree in Engineering, Structural Engineering preferred. • 5years minimum experience in engineering or related technical field. • Ability to be a superior mentor for coaching/training • Excellent communication & interpersonal skills • Ability to gather appropriate information and analyze it to develop & implement effective strategies • Good presentation skills • Ability to delegate duties & empower others • Knowledge of basic computer applications (i.e. CRM, CPM, Excel, Word, Outlook and Power Point) • Ability to multi-task • Ability to be creative & entrepreneurial • Excellent problem-solving & decision-making skills • Ability to be a team player, and a team leader (Leadership experience is preferred) Why should you apply? Let's face it, we know there are lots of other companies out there. We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. This role gives you the opportunity to help shape the future of construction. Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. | |