Call Center Agent
Orlando, FL
| Employer: | Renewal by Andersen |
| Category: | Customer Service |
| Job Type: | Full Time |
Description | |
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Why Renewal by Andersen? Your excellent communication skills, passion for helping people, and customer-care-first attitude will be an excellent fit for our energetic team. A reputation that stands apart We're a part of the largest window and door company in North America, and have more five-star reviews from homeowners than the other leading full-service brands. We're committed to helping you realize your potential and exceed our homeowners' expectations. Top-to-bottom expertise Our call center agents are people-people. They have excellent communication skills, passion for helping people, and customer-care-first attitude. From setting appointments to scheduling service teams, they help customers make their houses their "forever homes." A legacy of innovation Renewal by Andersen has made its name being a different and better home improvement company. Our call center team is at the front line of that experience, making sure homeowners across the country get their projects started off right. Job Details The Renewal by Andersen of Florida ISC (Inside Sales Center) Agent duties include: assisting the ISC Team in maximizing the conversion rate of calls, leads and inquiries into scheduled appointments via a prescribed appointment setting methodology for Renewal by Andersen. This job reports to our Orlando office five days a week. What We Offer * Hourly pay + weekly bonuses = average pay of $16-$17 per hour * A great, business casual work environment * Health, Dental, Vision, and Life Insurance * Daytime schedule * Work either Sunday - Thursday or Tuesday - Saturday * Paid Time Off * Paid Holidays * Opportunities for training and advancement Requirements * Take inbound calls for customer service related questions and leads * Appointment Calendar and Capacity - Ensure that slots are being filled with appointments * Outbound warm-calling - outbound calls to potential clients and previous customers to generate more leads * Delight customers, as outlined in Renewal by Andersen's Signature Service program * Average 22+ outbound call attempts per hour * Must be able to type 30 WPM Renewal by Andersen® careers offer unrivaled opportunity! Our employees bring to life our key core values: integrity, alignment, achievement, balance and commitment. If these values are also important to you, we want you on our team! We are a nationwide premium window and door replacement company based in Orlando, Florida that offers its employees a chance to work in a growing industry with opportunities to grow and advance within the company. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. | |