Call Center Supervisor - Northborough, MA
Northborough, MA
| Employer: | Renewal by Andersen |
| Category: | Customer Service |
| Job Type: | Full Time |
Description | |
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Why Renewal by Andersen? Your excellent communication skills, passion for helping people, and customer-care-first attitude will be an excellent fit for our energetic team. A reputation that stands apart We're a part of the largest window and door company in North America, and have more five-star reviews from homeowners than the other leading full-service brands. We're committed to helping you realize your potential and exceed our homeowners' expectations. Top-to-bottom expertise Our call center agents are people-people. They have excellent communication skills, passion for helping people, and customer-care-first attitude. From setting appointments to scheduling service teams, they help customers make their houses their "forever homes." A legacy of innovation Renewal by Andersen has made its name being a different and better home improvement company. Our call center team is at the front line of that experience, making sure homeowners across the country get their projects started off right. Job Details - WHAT YOU'LL BE DOING - THE ROLE - Working on a team of Coaches. - Hands-on and in-the-moment assistance with appointment setting. - Coaching, encouraging and guiding staff to meet activity goals. - Assist staff to deliver our methodology. - Encourage staff to recognize selling opportunities and buying clues. - Perform moderate-level supervisory work coordinating the operations of a call-service team. - This is an in-person position. WHAT YOU BRING - THE PERSON - Previous call center coach or supervisor experience in an Inside Sales Center. - A proven track record of closing sales. - A strong focus on exceeding customer expectations. - Strong written and verbal communication skills. - Ability to work in a fast-paced environment and collaborate effectively as a team member. - A positive attitude with the ability to multi-task. WHAT'S IN IT FOR YOU - THE BENEFITS - Medical Insurance - Flexible Spending Account (FSA) - Health Savings Account (HSA) - Telehealth: 24/7 access to physicians - Prescription drug Insurance - Dental Insurance - Vision Insurance - Life Insurance / AD&D $50,000 Paid Coverage - Additional Voluntary Employee & Spousal life insurance - Short-term disability Insurance (STD) - Long-term disability Insurance (LTD) - Parental Leave - Voluntary Critical Illness Insurance - Voluntary Accident Insurance - Teammate Assistance Plan - Paid Volunteer Time - 401k with 50% match up to 6% of your annual pay - Tuition Reimbursement $60,000 - $95,000 a year Total compensation is made up of base + monthly bonuses Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents. THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different-and better-window-replacement experience. The Esler Companies is the holding company for a fleet of the top RbA "affiliates" in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing 'engine' in Northborough, Massachusetts. We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates. Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time. | |