Customer Care Representative
Greensboro, NC
| Employer: | Renewal by Andersen |
| Category: | Management |
| Job Type: | Full Time |
Description | |
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Why Renewal by Andersen? True multi-taskers, our retail operations team is proud of the products we install and dedicated to going the extra mile for our homeowners every day. A reputation that stands apart We've long understood that a quality experience is in the details. All of the engineering and craftsmanship we put into our products would mean little without the very best teams to back them up with service, warranty, field operations, logistics, and customer service and support. Top-to-bottom expertise Our business isn't just making custom windows, it's providing a world-class homeowner experience at all touchpoints. True multi-taskers, every member of our retail operations team is dedicated to our products AND our process. A legacy of innovation Our operations teams are the lynchpin of our business, challenging themselves each day, recognizing and rewarding success, taking pride in their work, and honoring a legacy built on doing the right thing. Job Details Join our Customer Care Department today! A GREAT BENEFITS PLAN • Health insurance - 50% paid for by the employer • Opportunity to enroll in dental • Vision, long term disability, short term disability & life insurance - 100% employer paid • 12 days of PTO in the 1st year + paid holidays! GREAT OPPORTUNITY FOR GROWTH • We promote from within • Performance is reviewed on an annual basis • We service all of Central North Carolina, as well as areas surrounding Wilmington & Myrtle Beach • Current office locations include Greensboro, Garner and Wilmington WHAT YOU'LL BE DOING | THE ROLE • Set the tone for the customer experience, sending welcome letters, and updating customer on initial appointment • Keep assigned homeowners updated throughout entire RbA experience • In this role you will be assigned to 7 to 10 Sales Associates • Once a sale is finalized all the details and customer demographics will be sent to the Customer Care Representative, who will be the customers' direct point of contact. • Coordinate with other departments to problem solve • Confirming order process with administrative team • Confirm shipping • Troubleshoot to avoid escalation • Answering questions • Addressing complaints • Displaying creative conflict resolutions skills • Our Customer Care Department is one of the most unique roles we have here at Renewal by Andersen. • You are given the opportunity to build relationships with customers continuously rather than having brief interactions. • You receive hourly pay, monthly bonus opportunities, and have weekends off! SKILLS • 1+ years Customer Service skills • 1+ Customer Relationship skills • 1+ years of Data Entry Skills • Computer literacy and navigating systems skills • Preferred - Experience with assisting customers from start to finish in a multistep process project • Excellent interpersonal skills and the ability to multitask • Strong competence in Microsoft Office Software • High attention to detail • Strong Organizational abilities • Home improvement/service experience preferred but not required Preferred: • Experience with assisting customers from start to finish in a multistep process project • Home improvement/service experience THE RENEWAL BY ANDERSEN Renewal by Andersen is the full-service window-replacement division of 115-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded with a mission to redefine the industry and to offer a different-and better-window-replacement experience. Renewal by Andersen has seven company-owned locations, and over 100 independently owned "affiliates" across the United States. Job Type: Full-time Required to work Monday thru Friday - 8:00am-5:00pm Location: Greensboro, NC Starting Pay: $17.50 - $20 per hour Must be willing to submit to a background check | |