Service Technician II - Twin Cities
Twin Cities, MN
| Employer: | Renewal by Andersen |
| Category: | Installation - Maint - Repair |
| Job Type: | Full Time |
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Why Renewal by Andersen? If you have construction aptitude, soft skills, and a sense of craftsmanship, come work for the best! A reputation that stands apart We've long understood that a quality experience is in the details. All the care, pride, professionalism, and craftsmanship we put into our products would mean little without the very best professional installation--which is why we con't just take pride in our installers and technicians, we celebrate them. Top-to-bottom expertise Our installers are technicians--but they are also customer-service specialists and brand stewards. You'll represent our brand and be called on to solve customer questions and provide reassurance. A legacy of innovation Renewal by Andersen has made its name being a different and better home improvement company. Our call center team is at the front line of that experience, making sure homeowners across the country get their projects started off right. Job Details PRIMARY RESPONSIBILITIES: • Service and repair previously installed RbA products • Analyzes customers situations, determine corrective action to be taken and verify the action has fixed the situation is as efficient and cost effective manner as possible; keep team members informed as needed of customer interactions and actions taken • Follows established Renewal processes, making recommendations for process improvement • Keeps service area neat and organized; inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to Customer Service Representatives. MUST HAVE QUALIFICATIONS: • High school diploma. • Work experience with basic construction techniques; good knowledge of basic construction and building materials; knowledge of the terminology of the industry. • Demonstrated interpersonal communication skills; strong listening & empathy skills • Demonstrated ability to confidently handle confrontation/conflicts using a tactful and diplomatic approach; Ability to maintain perspective under demanding conditions. • Diagnostic skills: assessment, problem solving and decision making • Organizational skills for managing work schedules, job priorities, and stock levels. • Initiative; ability to work independently. • Demonstrated analytical problem solving and decision making skills; follow systematic approach in situational analysis and definition; arrive at acceptable solutions CULTURE AND BENEFITS: "Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It's also why we're committed to supporting you to approach each day with a bright outlook. Benefits include, and are not limited to: • Medical/Dental/Vision/Life Insurance • Health Savings Account contributions • Paid holidays plus PTO • 401(k) plan & contributions • Professional development and tuition reimbursement opportunities • Charity contributions • Nationwide career opportunities We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today. * 2020 Andersen brand surveys of U.S. contractors, builders & architects By applying to this job, I agree that I may be contacted at the number submitted, including by autodialed calls and texts, for informational and all other purposes by Renewal by Andersen, and its affiliated companies (collectively, "RbA"). In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance. | |