INBOUND/OUTBOUND CALL CENTER AGENT
Peoria, IL
| Employer: | Renewal by Andersen |
| Category: | Customer Service |
| Job Type: | Full Time |
Description | |
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Why Renewal by Andersen? Your excellent communication skills, passion for helping people, and customer-care-first attitude will be an excellent fit for our energetic team. A reputation that stands apart We're a part of the largest window and door company in North America, and have more five-star reviews from homeowners than the other leading full-service brands. We're committed to helping you realize your potential and exceed our homeowners' expectations. Top-to-bottom expertise Our call center agents are people-people. They have excellent communication skills, passion for helping people, and customer-care-first attitude. From setting appointments to scheduling service teams, they help customers make their houses their "forever homes." A legacy of innovation Renewal by Andersen has made its name being a different and better home improvement company. Our call center team is at the front line of that experience, making sure homeowners across the country get their projects started off right. Job Details Responsibilities and Duties: Set appointments via inbound & outbound calls, while tracking same day appointments, confirmations and cancellations Average 20-25 calls per hour Must be able to type at a rate of 30-45 WPM Provide exceptional service at all times Maintain a positive attitude in all internal and external communications Perform other tasks, as needed Qualifications and Skills: Available to work some evenings and weekend Proficient in Microsoft Office Suite Experience in achieving goals while being self-motivated Proven ability to successfully work in a fast pace environment, where accuracy is essential Strong verbal communication skills Attention to detail and ability to multitask Must be highly dependable and have a strong work ethic | |