Quality Assurance Specialist - WLM
Wilmington, NC
| Employer: | Renewal by Andersen |
| Category: | Installation - Maint - Repair |
| Job Type: | Full Time |
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Why Renewal by Andersen? If you have construction aptitude, soft skills, and a sense of craftsmanship, come work for the best! A reputation that stands apart We've long understood that a quality experience is in the details. All the care, pride, professionalism, and craftsmanship we put into our products would mean little without the very best professional installation--which is why we con't just take pride in our installers and technicians, we celebrate them. Top-to-bottom expertise Our installers are technicians--but they are also customer-service specialists and brand stewards. You'll represent our brand and be called on to solve customer questions and provide reassurance. A legacy of innovation Renewal by Andersen has made its name being a different and better home improvement company. Our call center team is at the front line of that experience, making sure homeowners across the country get their projects started off right. Job Details BECOME A QUALITY ASSURANCE SPECIALIST TODAY! A GREAT BENEFITS PLAN Health insurance - 50% paid for by the employer Opportunity to enroll in dental Vision, long term disability, short term disability & life insurance - 100% employer paid 12 days of PTO in the 1st year + paid holidays! GREAT OPPORTUNITY FOR GROWTH We promote from within Performance is reviewed on an annual basis We service all of Central North Carolina, as well as areas surrounding Wilmington & Myrtle Beach Current office locations include Greensboro, Garner and Wilmington WHAT YOU'LL BE DOING | THE ROLE The responsibilities of the Job Site Visitor are, in part, to ensure our installation teams are providing our customers with the highest level of customer service. Visit in progress installations within assigned territory on a daily basis Visiting jobs at varying times to see crews during each part of process (i.e. beginning, middle, end) Converse with customers to ensure they are happy with their experience Coach as needed installers and/or report back to the Job Site Visitor Supervisor for areas of opportunity for install teams Ensure Lead Safe Work Practices are properly followed (when applicable) Work in conjunction with customer care manager to ensure highest level of satisfaction for our customers. Fill out required documentation of visits for each installation visited. Assist with Permit inspections and issues as needed. Additionally, the Job Site Visitor will ensure all proper installation, safety and clean-up procedures are being executed to the highest standard. SKILLS: 5 years of Window and Door Installation Experience 10-12 years of General Carpentry Experience Excellent Customer Service Skills Great Communication Skills- Written and Verbal Detail Oriented Understanding of Construction Site Operations Understanding of Safe Work Practices Metal break experience and finishing skills THE RENEWAL BY ANDERSEN Renewal by Andersen is the full-service window-replacement division of 115-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded with a mission to redefine the industry and to offer a different-and better-window-replacement experience. Renewal by Andersen has seven company-owned locations, and over 100 independently owned "affiliates" across the United States. Job Type: Full-time Required to work Monday thru Friday - 8:00am-5:00pm (could include occasional Saturdays) Pay: $22.00 per hour Must be willing to submit to a drug screen and background check | |