Service Technician I - Greater Michigan
Kentwood, MI
| Employer: | Renewal by Andersen |
| Category: | Management |
| Job Type: | Full Time |
Description | |
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Why Renewal by Andersen? True multi-taskers, our retail operations team is proud of the products we install and dedicated to going the extra mile for our homeowners every day. A reputation that stands apart We've long understood that a quality experience is in the details. All of the engineering and craftsmanship we put into our products would mean little without the very best teams to back them up with service, warranty, field operations, logistics, and customer service and support. Top-to-bottom expertise Our business isn't just making custom windows, it's providing a world-class homeowner experience at all touchpoints. True multi-taskers, every member of our retail operations team is dedicated to our products AND our process. A legacy of innovation Our operations teams are the lynchpin of our business, challenging themselves each day, recognizing and rewarding success, taking pride in their work, and honoring a legacy built on doing the right thing. Job Details Purpose: Provide superior field support on RbA products by performing service or doing technical measures prior to installation SERVICE RESPONSIBILITIES Service and repair previously installed RbA products; Analyzes customers situations, determine corrective action to be taken and verify the action has fixed the situation is as efficient and cost effective manner as possible; keep team members informed as needed of customer interactions and actions taken Follows established Renewal processes, making recommendations for process improvement; keeps current on RbA product and installation process changes; recommends, and may write, technical tips for Renewal installation or service; helps maintain an updated service procedure manual Keeps service area neat and organized; inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to Customer Service Representatives. TECHNICAL MEASURE RESPONSIBILITIES Accurately measure dimensions and determine installation processes for windows and doors Provide installation solutions that match customer expectations of cost effective, installed window and door replacements; adapts product specifications Confirms details within the quoted sales contract to assure customer expectations are in alignment with product and installation process Provide accurate measurements and documentation of job-related circumstances in a timely fashion COMMON RESPONSIBILITIES Completes and submits required paperwork that is neat, accurate, thorough, and completed in a timely manner; portrays a professional image with clothing, vehicle, and personal actions within the home; provides a high level of customer satisfaction CULTURE: Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We're committed to making a difference through challenging ourselves each day, recognizing, and rewarding success, taking pride in our work, and honoring a legacy built on doing the right thing. BENEFITS: We offer a competitive benefits package including medical, dental, vision, 401(k), and profit sharing as well as other benefits. QUALIFICATION AND SKILL REQUIREMENTS: High school diploma. 2 to 3 years experience with window installation preferred Work experience with basic construction techniques; good knowledge of basic construction and building materials; knowledge of the terminology of the industry. Demonstrated interpersonal communication skills; strong listening & empathy skills Demonstrated ability to confidently handle confrontation/conflicts using a tactful and diplomatic approach; Ability to maintain perspective under demanding conditions. Diagnostic skills: assessment, problem solving and decision making Organizational skills for managing work schedules, job priorities, and stock levels. Basic math skills; legible writing. Initiative; ability to work independently. Flexibility; Willingness to work variable work schedules By applying to this job, I agree that I may be contacted at the number submitted, including by autodialed calls and texts, for informational and all other purposes by Renewal by Andersen, and its affiliated companies (collectively, "RbA"). We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws | |