Installation Process Manager
Orlando, FL
| Employer: | Renewal by Andersen |
| Category: | Management |
| Job Type: | Full Time |
Description | |
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Why Renewal by Andersen? True multi-taskers, our retail operations team is proud of the products we install and dedicated to going the extra mile for our homeowners every day. A reputation that stands apart We've long understood that a quality experience is in the details. All of the engineering and craftsmanship we put into our products would mean little without the very best teams to back them up with service, warranty, field operations, logistics, and customer service and support. Top-to-bottom expertise Our business isn't just making custom windows, it's providing a world-class homeowner experience at all touchpoints. True multi-taskers, every member of our retail operations team is dedicated to our products AND our process. A legacy of innovation Our operations teams are the lynchpin of our business, challenging themselves each day, recognizing and rewarding success, taking pride in their work, and honoring a legacy built on doing the right thing. Job Details The Renewal by Andersen of Florida Installation Process Manager supervises subcontractor crews and manages the installation process from start to finish. Installation Process Managers must excel at technical measurement and provide top-notch service to ensure Homeowner satisfaction and appropriate resource capacity for Renewal by Andersen of Florida. What We Offer • Base salary plus monthly performance bonuses • Benefits options include medical, dental, life, and disability insurance • Paid time off • Paid holidays • Vehicle allowance Responsibilities • Ensure homeowner satisfaction, as measured through customer surveys, by training and coaching associates on technical capabilities and customer service. Regularly visit Homeowner work sites to audit existing and new processes. • Meet or exceed Homeowner expectations on the timing of installation processes by having a capable workforce available to meet demand fluctuations. Lead the recruiting efforts as needed to meet workforce requirements. • Meet or exceed planned margins and revenue dollar goals by having a capable workforce and using outsourcing as appropriate. • Lead the safety initiates of the installation process to ensure safe practices are in place and are followed. • Accurately measure the dimensions and determine installation processes for windows and doors. • Ensure that all regulatory procedures and/or requirements impacting the installation process are met. • Supervise installation process associates including performance planning, fostering open communication and answering team concerns and questions. • Manage independent contractors (including contracts, selection, and training) to ensure that appropriate installation process capacity exists. • Work directly with homeowners to resolve installation process issues. • Directly manage all associates involved in the installation processes. Requirements • Basic understanding of installation processes and requirements. • Previous customer service experience and conflict resolution skills required • Knowledge of applicable building codes and construction techniques. • Previous work experience in recruiting and managing independent contractors. • Ability to work and lead in a team environment. • Basic financial knowledge. Previous P&L responsibility helpful, but not required. • Must be willing to undergo a background check. • Must have a valid Driver's License and clean driving record. Renewal by Andersen® careers offer unrivaled opportunity! Our employees bring to life our key core values: integrity, alignment, achievement, balance, and commitment. If these values are important to you too, we want you on our team! Renewal by Andersen is a nation-wide leader in premium window and door replacement. Our employees have a chance to work in a growing industry with opportunities to grow and advance within the company. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. | |