Service Technician
Louisville, KY
| Employer: | Renewal by Andersen |
| Category: | Installation - Maint - Repair |
| Job Type: | Full Time |
Description | |
|
Why Renewal by Andersen? If you have construction aptitude, soft skills, and a sense of craftsmanship, come work for the best! A reputation that stands apart We've long understood that a quality experience is in the details. All the care, pride, professionalism, and craftsmanship we put into our products would mean little without the very best professional installation--which is why we con't just take pride in our installers and technicians, we celebrate them. Top-to-bottom expertise Our installers are technicians--but they are also customer-service specialists and brand stewards. You'll represent our brand and be called on to solve customer questions and provide reassurance. A legacy of innovation Renewal by Andersen has made its name being a different and better home improvement company. Our call center team is at the front line of that experience, making sure homeowners across the country get their projects started off right. Job Details We are in search of a team candidate with a carpentry background and windows and doors installation service would be a plus, to assist with our on-site customer service projects. Working with the Service department in satisfying customer service calls and repairs. It is a full-time position, paying a competitive salary plus bonus availability based on skills and qualifications, along with a competitive benefits package. Responsibilities: • Communicate effectively with the Service Department; gather required information to service the customer. • Install, service or repair authorized product in customers' homes with accuracy and workmanship. • Manage and ensure adequate inventory of product, equipment and tools prior to on-site service. • Trouble shoot and problem solve using carpentry skills and window and door installation knowledge to ensure satisfaction on first time visit. • Interact and communicate well with customers. • Exhibit professional appearance and conduct while providing a world-class customer experience. • Ensure on-time arrival to daily customer appointments. • Work safely and responsibly to avoid injuries, damage to property and loss of materials and equipment. • Explain and provide detailed product operational instructions to customers. • Clean debris in each home after all service and repair visits. • Accurately complete necessary paperwork (through company computer), including work orders, customer and vendor contracts. Requirements: • Minimum of 5 years of carpentry. • Window and Door installation/service experience a plus. • 3+ years of experience within a customer service/retail environment • An acceptable driving record. • Computer literate, as majority of paperwork is done electronically. • Ability to communicate clearly through writing. • Ability to follow procedures in any situation. • Excellent customer service skills and natural desire to make a customer happy • Flexible, fast-paced and copes well under pressure • Commitment to personal and professional standards of excellence • An ability to deescalate situations while meeting with a customer in person. | |