Service Technician I
Rancho Cordova, CA
| Employer: | Renewal by Andersen |
| Category: | Management |
| Job Type: | Full Time |
Description | |
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Why Renewal by Andersen? True multi-taskers, our retail operations team is proud of the products we install and dedicated to going the extra mile for our homeowners every day. A reputation that stands apart We've long understood that a quality experience is in the details. All of the engineering and craftsmanship we put into our products would mean little without the very best teams to back them up with service, warranty, field operations, logistics, and customer service and support. Top-to-bottom expertise Our business isn't just making custom windows, it's providing a world-class homeowner experience at all touchpoints. True multi-taskers, every member of our retail operations team is dedicated to our products AND our process. A legacy of innovation Our operations teams are the lynchpin of our business, challenging themselves each day, recognizing and rewarding success, taking pride in their work, and honoring a legacy built on doing the right thing. Job Details REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, character and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • High school diploma • Proven mechanical skills and ability • Work experience with basic construction techniques; good knowledge of basic construction and building material; knowledge of the terminology of the industry. • Be able to problem solve while on site during service calls. • Must demonstrate excellent time management skills • Demonstrate interpersonal communication skills; strong listening skills to deliver customer focused solutions. RESPONSIBILITIES • Analyze customer situations, determine corrective action to be taken, communicate recommendations to the service department and complete the repair. • Engage with customers in a respectful manner, giving the customer the information and explanations that are helpful in understanding the situation and corrective action needed. Remain focused on customer's issues and concerns; responding to requests in a thorough and timely manner. • Complete assigned work schedules and work orders; set priorities and complete appointments with customers. Dependable and punctual in meeting commitments to co-workers and customers. • Complete and submit required paperwork that is neat, accurate, and thorough; ensure that all paperwork is completed in a timely manner. • Work in a highly collaborative environment keeping all team members informed as needed, of customer interactions and actions taken. • Follow established Renewal by Anderson processes, making recommendations for process improvement. Keep current on RbA product and installation process. • Keep the service area neat and organized. Inventory service stock area of warehouse; request material replenishment as needed. Provide detailed information to the Production Manager. | |