Install Supervisor
Rancho Cordova, CA
| Employer: | Renewal by Andersen |
| Category: | Installation - Maint - Repair |
| Job Type: | Full Time |
Description | |
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Why Renewal by Andersen? If you have construction aptitude, soft skills, and a sense of craftsmanship, come work for the best! A reputation that stands apart We've long understood that a quality experience is in the details. All the care, pride, professionalism, and craftsmanship we put into our products would mean little without the very best professional installation--which is why we con't just take pride in our installers and technicians, we celebrate them. Top-to-bottom expertise Our installers are technicians--but they are also customer-service specialists and brand stewards. You'll represent our brand and be called on to solve customer questions and provide reassurance. A legacy of innovation Renewal by Andersen has made its name being a different and better home improvement company. Our call center team is at the front line of that experience, making sure homeowners across the country get their projects started off right. Job Details QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, character and/or ability required. •Proficient working with computers; database experience. •Experience within the window replacement industry. •A minimum of 2 years of work experience in the home improvement or other closely related field. •Previous customer service experience, especially win/win problem solving, and conflict resolution skills required. •Strong written and verbal communication skills. •Knowledge of applicable building codes and construction techniques. •To drive an RBA or personal vehicle, employees are required to hold a driver's license and current auto policy as required by law and provide a copy to the Human Resource Department. RESPONSIBILITES •Continuously ensures homeowner satisfaction, as measured through customer satisfaction surveys. •Maintains current knowledge of RBA products and installation methods. •Understands contract provisions and RBA project delivery processes. •Works with installation crews to ensure high quality workmanship and properly completed installation. •Coordinates with Production Manager and Warehouse Supervisor to maintain installation schedule. •Ensures that all safe work practices are implemented, and crews are in compliance with IIPP. •Facilitates project follow-up regarding reordered products and service work needed. •Work with customers to resolve installation issues, punch list completion and final payment. •Understands and works within RBA established workflow processes. •Performs any other related, unrelated, unassigned, unspecified, out of the ordinary or special duties that may be assigned. | |