Inside Sales Associate
Wichita, KS
| Employer: | Renewal by Andersen |
| Category: | Customer Service |
| Job Type: | Full Time |
Description | |
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Why Renewal by Andersen? Your excellent communication skills, passion for helping people, and customer-care-first attitude will be an excellent fit for our energetic team. A reputation that stands apart We're a part of the largest window and door company in North America, and have more five-star reviews from homeowners than the other leading full-service brands. We're committed to helping you realize your potential and exceed our homeowners' expectations. Top-to-bottom expertise Our call center agents are people-people. They have excellent communication skills, passion for helping people, and customer-care-first attitude. From setting appointments to scheduling service teams, they help customers make their houses their "forever homes." A legacy of innovation Renewal by Andersen has made its name being a different and better home improvement company. Our call center team is at the front line of that experience, making sure homeowners across the country get their projects started off right. Job Details We are looking for energetic, ambitious, and personable team members experienced in outbound calling. RESPONSIBILITIES: • Fulfill activity plan and appointment conversion goals within stated guidelines • Communicate using the company-prescribed appointment-setting methodology • Sell the value of the in-home consultation and convert appointments at or above the stated percentage goal • Question & listen to customers; identify the customer's wants, needs, desired results or problems; re-direct calls to appropriate contact to ensure customer is served properly • Act as "voice of RbA"; communicate to all team members, customers and prospective customers respectfully and tactfully • Assume responsibility, including follow-up, for all problem resolution and customer satisfaction within your responsibility and authority • Follow up on all voice mail and other inquiries immediately QUALIFICATIONS: • Outgoing, personable and approachable • Disciplined and follow procedures • Energetic, self-starter who is persistent, ambitious, goal and task oriented • Demonstrated ability to meet goals • Strong communication over the phone and email • Excellent written and verbal skills • Previous cold calling experience • Customer focused, results oriented; strong work ethic • Skilled at managing objections If this sounds like a good fit for you, we'd love to hear from you! Send us your resume and let's chat. This is a full-time position which includes a bonus program and benefits. Job Type: Full-time Pay: $14.00 per hour | |