ISC Manager
Anchorage, AK
| Employer: | Renewal by Andersen |
| Category: | Customer Service |
| Job Type: | Full Time |
Description | |
|
Why Renewal by Andersen? Your excellent communication skills, passion for helping people, and customer-care-first attitude will be an excellent fit for our energetic team. A reputation that stands apart We're a part of the largest window and door company in North America, and have more five-star reviews from homeowners than the other leading full-service brands. We're committed to helping you realize your potential and exceed our homeowners' expectations. Top-to-bottom expertise Our call center agents are people-people. They have excellent communication skills, passion for helping people, and customer-care-first attitude. From setting appointments to scheduling service teams, they help customers make their houses their "forever homes." A legacy of innovation Renewal by Andersen has made its name being a different and better home improvement company. Our call center team is at the front line of that experience, making sure homeowners across the country get their projects started off right. Job Details RbA is the exclusive start-to-finish retail window and patio door replacement division of Andersen Corporation -- the most recognized window brand in North America. Our British Columbia and Alaska locations are known for outstanding sales performance, world class customer experience, and excellent employee support. JOB PURPOSE Your core responsibilities are: • Achieve appointment setting goals by leading ISC Agents (phone agents) to achieve maximum set rates and provide exceptional first-class service to our customers. • Ensure quality leads are being issued to Design Consultants in both markets by performing confirmations of appointments both live on the phone, and using our text messaging system • Communicate with Design Consultants and Sales Managers in both markets with phone calls, emails, and text communication to ensure same day adjustments to the calendar flow seamlessly in the field. • Deliver our Signature Service to our customers, both external and internal, helping us to maintain our positive and customer centric culture. Successful Team Managers lead by example, taking calls and pursuing excellence in their customer experience. They also work to make Agents jobs fun and engaging by initiating friendly competitions, providing encouragement, and assisting them in achieving their goals. | |