Customer Care Representative
Lenexa, KS
| Employer: | Renewal by Andersen |
| Category: | Management |
| Job Type: | Full Time |
Description | |
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Why Renewal by Andersen? True multi-taskers, our retail operations team is proud of the products we install and dedicated to going the extra mile for our homeowners every day. A reputation that stands apart We've long understood that a quality experience is in the details. All of the engineering and craftsmanship we put into our products would mean little without the very best teams to back them up with service, warranty, field operations, logistics, and customer service and support. Top-to-bottom expertise Our business isn't just making custom windows, it's providing a world-class homeowner experience at all touchpoints. True multi-taskers, every member of our retail operations team is dedicated to our products AND our process. A legacy of innovation Our operations teams are the lynchpin of our business, challenging themselves each day, recognizing and rewarding success, taking pride in their work, and honoring a legacy built on doing the right thing. Job Details PURPOSE: The Customer Care Representative role will focus on providing customer service for delivery partners/customers. Analyze customer information, identify, and recommend action. Process order/requests. PRIMARY RESPONSIBLITIES: • Responds to customer (homeowner)/delivery partner requests/inquiries. • Processes complex orders/requests, with 100% accuracy from intake to filing • Ensures customer management system is updated appropriately. • Clarifies, diagnoses, and resolves customer order issues • Schedules appointments with homeowners • Creates packets or other materials as required for sales fulfillment process • Prepares customer correspondence • Identifies and implements ways to improve overall level of service. • Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback. • Administers programs, e.g. customer referral program • May train others in office and customer service processes • May create purchase orders, process payments or process receipts • Focus is on providing customer service for delivery partners/customers. • Responsible for intermediate to complex level tasks. • Able to provide back-up to other team members • Works under general supervision following defined procedures; requires some judgment in application • Ensure company payments are processed in a timely manner CULTURE AND BENEFITS: Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We're committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work. We are committed to demonstrating mutual respect and appreciation of our similarities and differences so that each employee can realize his/her potential and we exceed our customers' expectations. As an innovative and industry-leading organization, we think of benefits more broadly. From your health care to your work environment, to your development and quality of life, we think beyond basic benefits to provide a total rewards package including, but not limited to: • Medical/Dental/Vision/Life Insurance • Health Savings Account contributions • Paid holidays plus PTO • 401(k) plan & contributions • Professional development • A culture that supports work-life balance • An environment where collaboration is key • Volunteer opportunities - on company time • Environmentally conscious business decisions • 8,000+ employees and career opportunities nationwide QUALIFICATIONS AND SKILL REQUIREMENTS: • High School diploma or equivalent • Minimum of 1-year customer service experience. • Basic word processing and spreadsheet skills • Ability to develop and establish good interpersonal relationships. • Demonstrates ability to work and contribute in a team environment. • Good phone etiquette and verbal/writing skills. • Customer orientation • Flexibility & positive outlook • Listening skills • Detail orientation | |