CLERK III.6000200
Dallas, TX
| Employer: | Dallas County |
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Brief Description The Dallas County Clerk's mission is to provide exceptional customer service when assisting the public. This includes being on the leading edge of operational best practices as well as further improving and increasing the knowledge and skills among staff for a more positive form of customer service. Service is not what we do, service is who we are!Performs a variety of complex support tasks which may include: processing a variety of documents drafting routine correspondence resolving questions and problems providing information researching files and records and assisting with the training of Level I and Level II clerks. Works within a well-defined framework of policies and procedures, under minimum supervision. Detailed Description Resolves problems/issues and responds to inquiries from Level I/II clerks, customers, and other entities.Reviews, validates and processes a variety of complex documents, data, reports and other materials requiring specialized knowledge.Collects, inputs and reconciles data, funds or inventories and prepares appropriate reports.Utilizes department-specific and county-wide specialized and general computer systems for data access, input, retrieval, purchasing, inventory, etc..May assist supervisor in training staff and performing quality control duties to ensure compliance with policies and procedures.Maintains a variety of files and records and releases information according to the County's policies and procedures while maintaining confidentiality of records.Performs other duties as assigned. Job Requirements Graduation from an accredited high schoolGED program. Three (3) years job related experience or 45 hours of college or a combination of the two. Experience in a customer service environment a plus. Ability to type 35 wpm or 70 kspm, with knowledge of computer applications and standard word processing software. Ability to understand and follow written and verbal instructions, organize and process work and establish and maintain effective working relationships and excellent customer service with other County employees and the general public. May require prolonged sitting, walking andor standing and ability to lift files, boxes, and copies up to 25 lbs. unassisted. Candidates for all clerical, administrative andor secretarial positions will be required to take and pass at least one skills(s) test(s) which will be determined by the Elected Official or Department Head based on the position and the operational needs of the department. Testing may include one or more of the following: 10-key, Coding, Data Entry, Filing, Grammar, Math, MS Excel, MS Word, Proof Reading, Spelling, Sorting and Timed Typing (3 minute). Additional Details The Clerk III vacancy is housed in our Central Records division. Based on the needs of the division, it may report to our warehouse office or an office building. The County Clerk's office will establish the needs of division and provide more information during interviews.An extensive pre-employment background investigation will be conducted on all applicants who have been offered a position with Dallas County. The hiring process involves successful completion of each step. The steps include: Criminal History Review, Traffic Violations Record, Review of Personal History Statement and Documents, Physical Examination, and Background Investigation. Dallas County is an Equal Employment Opportunity Employer.AmeriCorps, Peace Corps, National Service Alumni volunteers, and persons with a criminal background are encouraged to apply. | |