The American Hospital Association (AHA) is a national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. The AHA has two main offices, located in Washington, D.C. and Chicago. We are currently seeking a Manager, Client-Sponsor Programs for our Chicago office. This position is a hybrid role (three days in the office, two days working remote).
Starting base salary = $87,000- $109,000- $131,000 (commensurate with related experience). The AHA is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location.
The Manager, Client-Sponsor Programs is responsible for managing commercial sponsorship product fulfillment across Health Forum, including Marketing Solutions and Events Sponsorship. Also manages relationships across AHA to achieve successful and flawless execution of client-sponsor programs under the Associate Program umbrella as well as the program's key strategic accounts. Manages client-sponsor team, cultivates key stakeholder relationships, develops timelines, sets milestones and coordinates activities across all stakeholders to ensure all programs are executed on time, within budget and meeting goals established with program owners.
Essential Functions include, but are not limited to:
- Manages Events Sponsorship product fulfillment roadmap centered around four AHA signature conferences: AHA Rural Healthcare Leadership Conference, AHA Annual Membership Meeting, AHA Accelerated Health Equity Conference and AHA Leadership Summit. Manages Event Sponsorship product fulfillment lifecycle from strategic planning to tactical delivery - researching, defining, developing, and overseeing the product fulfillment roadmap and ongoing management to meet business objectives.
- Maintains account management playbook, key performance indicators and standard operating procedures grounded in the Associate Program, incorporating Marketing Solutions product lines, Event Sponsorship products and other AHA commercial products. Works to continuously improve collaboration and communication processes across internal stakeholders, AHA members, external customers, strategic partners, and sponsors.
- Manages key AHA strategic commercial accounts, including the day-to-day account management of those accounts. Guides account managers on the execution of key strategic accounts and builds strong relationships with key AHA internal and external stakeholders in support of these accounts. Develops account management training materials and refreshes all necessary account processes on an annual basis to ensure product and client fit.
- Reviews and consults with sales team on all proposals with program variation/pilots; recommends program strategy for sponsors participating in multiple programs/products.
- Supports the client-sponsor programs team's strategic planning, including managing the annual operating plan, coordinating across departments, and measuring and communicating progress to stakeholders. Develops full-scale sponsored program execution plans, related sponsor communications documents, and internal reporting. Identifies resources and participants needed to achieve program goals. Identifies and manages program dependencies and critical path and identifies and resolves issues and conflicts across program teams. Tracks performance of programs, alerts and advises sales and product owners to potential issues; and creates-delivers client summary/results reports.
- Collaborates with Product teams to understanding future product needs and enhancements to enhance or modify account management process to ensure efficiency and relevancy to clients as well as members. Analyzes feasibility and potential impact of proposed projects, plan and conduct pilot programs, oversees and manages roll-out to involved parties, and measures impact.
- Serves as lead of customer-facing, client-services team; forming strong relationships and servicing for key customers, ensuring they receive excellent service and achieve ROI. Manages client-sponsor programs team responsible for client-sponsored programs, including program scope, goals and deliverables to support business goals in collaboration with product owners, management and other stakeholders. Sets and manages program and client expectations; understand and anticipate customer's need and goals developing deep insight into key clients and their business, sharing input and feedback gathered from clients across internal teams; and serves as client advocate with internal teams.
- Ensures seamless integration between all client and member-facing departments, product owners and fulfilment teams by partnering with our Education, Field Engagement, Business Development and other internal client teams to identify opportunities to improve the overall customer experience to build our overall satisfaction and Net Promoter Score.
- Performs regular audits and updates in Salesforce, Smartsheet, SharePoint or other approved project management or collaboration tool as it pertains to programming milestones.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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