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Technical Service Representative, General Industrial

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Newark, NJ

Employer:  Sherwin-Williams
Category:  Other
Job Type:  Full Time

Description

The purpose of this position is to provide technical support for the General Industrial segment to field sales in order to increase account growth ultimately impacting division profit.

Responsibilities

CORE RESPONSIBILITIES AND TASKS:
  • Communicate competitive information, new products and selling issues to Sales Force.
  • Communicate extended product knowledge in General Industrial markets and technologies.
  • Manage product test runs at designated customer facilities.
  • Assist sales reps in calling on prospective customers/target accounts; provide technical support for product demos as directed.
  • Maintain contact with laboratory on current technical issues.
  • Assist with equipment installations and various line or equipment modifications/adjustments.
  • Conduct technical training seminars at customers' facilities.
  • Evaluate product complaints and decide best way to resolve problem.
  • Assist customers in preparing paint specifications to meet product applications.
  • Troubleshoot on-line technical problems such as correcting batches and formulation of products.
  • Advise customers of product line changes and improvements.
  • Assist customers with product inventory control/re-ordering.
  • Train customers on product knowledge and application methods.
  • Assist sales reps by preparing samples, panels, etc. for presentations.
  • Operate all material handling, color matching, tinting, mixing and lab testing equipment as required and in a safe manner.
  • Other duties as assigned.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

Qualifications

FORMAL EDUCATION:

Required:
  • High school education or equivalent is required.
Preferred:
  • Prefer a bachelor's degree in a business-related field.

KNOWLEDGE & EXPERIENCE:

Required:
  • Strong communication and interperso n al skills and the ability to work with all levels of internal and external contacts. Ability to interface effectively with sales, technical and manufacturing management required. Training and utilization of project management techniques, value selling, and six sigma tools required.
Preferred:
  • Technical experience within the paints and coatings industry.
  • General Industrial experience and/or knowledge

TECHNICAL/SKILL REQUIREMENTS:

Required:
  • Must be able to pass a color blindness test
  • Must be able to pass a respirator fit test
  • Must be able to use a laptop (or tablet) and demonstrate proficiency in common applications such as Office Programs (Word, Excel, PowerPoint), Outlook, etc.
  • Must be able to use a phone
  • Must have valid drivers license and ability to drive company vehicle as part of duties if provided with one
  • Must have demonstrated knowledge of and proficiency in Salesforce
Travel:
  • 50+ %


About us

Here, we believe there's not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We'll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/ . Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
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