Duties
- Coordinates tasks with counterpart DFAS Centers and DFAS-HQ as necessary.
- Provides oversight on all Case Management System (CMS) cases to work with customers/DFAS locations to ensure CMS cases are resolved in a timely manner.
- Provide oversight on all Congressional inquiries to ensure research is conducted, management updates produced and ensure all inquires are resolved in a timely manner.
- Provides process improvement initiatives based on knowledge and experience with Access Databases and Excel workbooks/pivot tables.
- Makes recommendations involving substantive impacts on policies, procedures, systems and operations of finance functions.
- Provides advice and assistance on customer service inquiries; tracks all outstanding customer service inquiries, prepares detailed reports of customer service operations and identifies root problems in need of further study or correction.
- Develops customer service program goals and surveys to measure customer satisfaction for the network.
- Recommends improvements to enhance customer service including technological changes, telecommunications and automation requirements, and staffing and training needs.
Requirements
Conditions of Employment
- Must be a U.S Citizen or National.
- Registered for Selective Service (males born after 12-31-1959).
- Suitable for Federal employment.
- Time after Competitive Appointment: Candidates must have served 3 months after latest competitive appointment in the Federal service.
- This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
- Time in Grade Requirement - see the Qualifications field below for more details.
- Obtain/Maintain Financial Management Certification.
- New employees to the Defense Finance and Accounting Service will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov.
- These are NOT REMOTE/VIRTUAL positions.
- Everyone selected for this position will have to reside (move to) the LOCAL Commuting area of DFAS-Limestone, ME.
Qualifications
Human Resources will determine your qualifications for each entry grade level based on your interest and the additional following criteria. Resumes for federal government positions need more detailed work descriptions and accomplishments than a typical private sector resume. Please be sure to clearly describe the full scope of your work experiences in your resume. Combinations of education and experience may also be sufficient.
GS-11 QUALIFICATIONS - One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-9) within the federal service, which demonstrates the ability to perform the duties of the position, is required.
GS-11: Specialized Experience Is Defined As: - Apply financial fact-finding and investigative techniques/policies to perform studies and analysis of data through statistical process control; Developing and monitor budgetary execution to spend plan targets.
Time-in-Grade: - Current or former federal employees who have held a GS position in the preceding 52 weeks, must meet the time in grade requirement. To be considered for the GS-11 applicants must have served 52 weeks as a GS-9 or higher in the Federal service.
GS-12 QUALIFICATIONS - One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-11) within the federal service, which demonstrates the ability to perform the duties of the position, is required.
GS-12: Specialized Experience Is Defined As: - Developing customer service program goals and surveys to measure customer satisfaction for the network, recommends improvements to enhance customer service including technological changes, telecommunications and automation requirements, and staffing and training needs; tracks all outstanding customer service inquiries, prepares detailed reports of customer service operations and identifies root problems in need of further study or correction; also monitoring on-going customer service programs and customer satisfaction surveys to develop new programs and improved means of capturing information and measuring customer responses to services.
Time-in-Grade: - Current or former federal employees who have held a GS position in the preceding 52 weeks, must meet the time in grade requirement. Applicant must have served 52 weeks as a GS-11 or higher grade in Federal Service.
You may qualify for consideration if meeting time-in grade, specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.
This announcement will be used to fill positions with an entry grade of GS-11 or GS-12 with a target grade of GS-12. - Minimum Salary: Grade GS-11 is $72,553.00, Maximum is $94,317.00.
- Minimum Salary: Grade GS-12 is $86,962.00, Maximum is $113,047.00.
Education
GS-11 Substitution of Education for Experience: - Three full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree may be substituted to meet the specialized experience requirement. Equivalent combinations of successfully completed higher-level graduate level education and experience may be used to meet total experience requirements. If you are using education to substitute for the specialized experience, you must submit transcripts at the time you apply. To be creditable, education must have been obtained in an accredited college or university recognized by the U.S. Department of Education (http://www2.ed.gov/admins/finaid/accred/index.html).
GS-12 Substitution of Education for Experience: - Education is not substitutable for specialized experience at the GS-12 grade level.
This position requires you to obtain and maintain a Level 2 Certification under the DoD Financial Management (FM) Certification Program as a condition of employment. If you are selected, you will have to obtain this certification within two (2) years of your entry on duty in the position unless you are already in a position that requires a Level 2 Certification in which case you must complete the certification within the original 2-year period. Failure to become certified within the required time-frame may be grounds for removal from the position and/or from Federal service. Information about the DoD FM Certification Program is available at: https://www.dfas.mil/Portals/98/Documents/Careers/CareerPaths/Finance/DoDFMCertificationProgram.pdf?ver=2020-04-13-164314-517.
Additional information
- Moving expenses WILL BE PAID.
- The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable. For information on these changes and the Relocation Income Tax Allowance (RITA), for which some appointees are eligible, click here.
- For positions where relocation is paid (see Location block of vacancy announcement), you can learn more about relocation allowances and entitlements.
- Telework availability will be based upon the mission requirements and supervisory determination.
- We may use this announcement to make a temporary promotion. For some positions, the temporary promotion may be made permanent without further competition.
- Selections are subject to restrictions resulting from the DoD Program for Stability of Civilian Employment.
- A one year probationary or trial period may be required.
- We may use this announcement to fill additional vacancies within 120 days of the closing date.
- This position is EXEMPT from the Fair Labor Standards Act.
- Travel requirement is 1-24%.
- This position IS covered by a bargaining unit.
- Priority Placement Program (PPP) Military Spouse Preference (MSP) eligible candidates will receive priority consideration at the highest grade level for which they have applied and been determined best qualified up to and including the full performance level.
- PPP Application Based Preference Eligibles (Military Reserve and National Guard technicians, Military Reserve and National Guard technicians receiving disability retirement, and Retained Grade employees) will receive priority consideration at the full performance level only.
- Retired Civil Service Employee: Employment of retired Federal employees receiving an annuity is subject to the requirements of the Department of Defense (DoD) policy guidance. (See DoD Instruction 1400.25, Volume 300, here)
- The Security Designation will vary and dependent upon position and may require a secret clearance or higher. Employment in this position requires a background investigation which may delay starting date. If you are selected and cannot obtain a favorable security determination within a reasonable period of time due to disclosed/undisclosed background issues, the employment offer may be withdrawn. Individuals selected are required to obtain/maintain a favorable security determination to occupy a sensitive position within the agency as a condition of employment. Failure to maintain eligibility to occupy a sensitive position may result in termination. For more information see the security section of Understanding Vacancy Announcements.
- Criminal History Inquiries- For some positions, criminal history inquiries may not take place before you receive a conditional job offer. Please see Fair Chance to Compete for Jobs Act of 2019 (dfas.mil) for more information on The Fair Chance to Compete Act, exceptions, and DFAS contact information.
- All applicants are encouraged to apply electronically. If you are unable to apply on-line, you may contact 317-212-0454 for assistance.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
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