Job Summary
Responsible for processing questions, requests, and re-orders from the field teams in accordance with company policies and procedures. Escalates critical requests and provides activities summaries to management on issues status and resolutions.
Job Responsibilities- Attends new project planning meetings and provides direction to 3PL's and NMSC according to project specifications.
- Answers questions, requests, and re-orders from the field teams and completes work in a timely, efficient, and correct manner. Researches new issues and provides management with a root cause and suggestions for immediate/future resolution.
- Resolves warehouse issues including but not limited to receiving errors, labeling inaccuracies, delivery windows, and missed deliveries. Reports on the number of outstanding warehouse requests that remain open.
- Measures and reports on response time. Escalates critical requests and/or issues to management.
- Communicates potential delivery timing issues, completeness, or accuracy to the field install teams and management.
- Leads weekly meetings with the field to review outstanding requests.
- Reports on vendor errors: labeling, delivery delays, etc. additional NMSC and warehouse labor to resolve issues. Escalates critical requests and repeated issues to management.
- Works with suppliers to develop damaged shipments replenishment plan, coordinate delivery schedules.
About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits More Company information is available at www.walgreensbootsalliance.com.
Basic Qualifications
- High School Diploma / GED and at least 1 year of experience with general business.
- Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
- Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
- Willing to travel up to 10% of the time for business purposes (within state and out of state).
Preferred Qualifications
- Bachelor's Degree and at least 1 year of experience with managing inventory.
- Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font).
- Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
We will consider employment of qualified applicants with arrest and conviction records.
Salary Range$22.26 - $33.32 / Hourly
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