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CUSTOMER SERVICE SPECIALIST

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Marengo, IL

Employer:  Sherwin-Williams
Category:  Customer Service
Job Type:  Full Time

Description



Responsibilities

ESSENTIAL JOB FUNCTIONS:
  • Receives complex customer needs via telephone, and/or electronic contact regarding the organization's products and/or services, enters and adjusts orders, performs proactive selling and marketing of products, and resolves questions and complaints within span of control.
  • Responds to a wide scope of inquiries and/or complaints regarding the organization's products and/or services, pricing, delivery dates, adjustments to bills/orders, and other account management questions.
  • Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
  • Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
  • Builds customer relationships and serves as a liaison between sales personnel and customers to clarify orders and facilitate recurring or new orders.


Qualifications

EDUCATIONAL REQUIREMENTS:

Required:
  • High School Graduate or Diploma

EXPERIENCE REQUIREMENTS:

Required:
  • Two years of customer service experience.
Preferred:
  • PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook)


About us

Here, we believe there's not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We'll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/ . Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
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