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Account Specialist

Vacancy has expired

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Minneapolis, MN

Employer:  Sherwin-Williams
Category:  Customer Service
Job Type:  Full Time

Description



Responsibilities

Order Entry:
  • Receive orders from EDI, email, phone, fax from assigned accounts.
  • Enter order as appropriate to meet ship date requirement. If not doable, communicate appropriately.
  • Confirm/Acknowledge the order receipt and provide shipping dates to the Customer.
  • Reviewing Open Order Report daily for any issues with orders and communicate if applicable.
  • Enter Rush Requests if necessary, following P & P.
  • Enter Expedite Requests if necessary, following P & P.
  • Track shipments if needed via carrier websites.
  • Provide documents at Customer requests (CofA/PDS/SDS).
  • Provide back up for orders from SalesForce.
  • Participate in the phone queue for general inquiries.
Account Maintenance:
  • Enter Customer complaints into Quality System as needed.
  • Enter credits/debits as required from SalesForce inbox or via the Sherwin-Williams Credit Team.
  • Process requests for new Ship To's for existing accounts.
  • Update Customer permanent text in ERP as required.
  • Works as a liaison between Sales Representative and the Pricing when any changes occur.
Proactive Management:
  • Proactively reach out to Customer to gage their satisfaction and understand service failures.
  • Proactively reach out to Customers to get forecast information.
  • Provide forecast information to the sales representative and via Customer Intelligence.
4. Other:
  • Provides training to new XXXX I if applicable.
  • Level II support for Customer issues that arise that an XXXX I cannot manage.


Qualifications

POSITION REQUIREMENTS

FORMAL EDUCATION:

Required:

• Highschool or equivalent.

Preferred:

• College degree.

KNOWLEDGE & EXPERIENCE:

Required:

• Two years of clerical or office support.

Preferred:

• External Business-to-Business Customer facing.

TECHNICAL/SKILL REQUIREMENTS:

Required:

• Basic MS Office skills

About us

Here, we believe there's not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We'll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/ . Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
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